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Our support Team
Use the contact form below for website technical issues
Have a question about our products?
Use the from below to contact sales
About Us
Visit our about us page to learn more about Matah21st Century
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Frequently asked questions
What is the return policy for your products?
We offer a 30-day return policy for all our products. If you're not completely satisfied with your purchase, you can return the item within 30 days of receipt for a full refund or exchange, provided it is in its original condition and packaging. Please contact our customer service team to initiate the return process and receive a return authorization.
Do you offer international shipping?
Yes, we provide international shipping to select countries. Shipping fees and delivery times vary depending on the destination and shipping method chosen at checkout. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient. For more information, consult our shipping policy or contact customer service.
How can I contact customer support?
Our customer support team is available to assist you via email, phone, or live chat. You can find our contact information on the "Contact Us" page of our website. We strive to respond to all inquiries within 24 hours during business days. For immediate assistance, we recommend using our live chat feature during operating hours.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website. You can use this information to monitor the delivery status of your package in real-time. If you encounter any issues or need further assistance, please reach out to our customer support team.
Are your products covered by a warranty?
All our products come with a one-year limited warranty that covers manufacturing defects. If you experience any issues with your product within this period, please contact our support team with your order details and a description of the problem. We will assess the situation and provide repair, replacement, or refund options as appropriate.
Do you offer discounts for bulk purchases?
Yes, we offer discounts for bulk or corporate purchases. If you're interested in ordering large quantities of our products, please contact our sales department with your requirements. We will provide you with a customized quote and information on any available discounts.